About the Role:

We are seeking a highly motivated and energetic Member Relations Junior Officers to join our growing team. In this role, you will be the primary point of contact for our valued members, fostering positive interactions and ensuring a seamless experience.

Number required: 8

Responsibilities:

• Respond to member inquiries promptly and professionally via phone, email, and social media.
• Develop and implement programs or events that encourage member engagement and satisfaction.
• Gather feedback from members to identify their needs and concerns, and relay this information to relevant departments.
• Assist with membership applications, renewals, and benefits, ensuring members understand their rights and resources.
• Maintain accurate member records and track engagement metrics to improve services.
• Help build a strong sense of community among members through networking opportunities and social events.
• Advocate for member interests within the organization and promote initiatives that benefit the membership base.